Privacy Policy
Effective date: October 23, 2026
This policy explains what personal information Native Pledge Manager collects, why, and what we do with it. It covers three things: this website (nativepledgemanager.com), the Native Pledge Manager plugin for WordPress and WooCommerce, and the Native Pledge Manager app for Shopify (the "Shopify app").
Who we are
Native Pledge Manager is operated by Deewang Ltd, a company registered in Hong Kong, Suite A, 6/F, Ritz Plaza, 122 Austin Road, Tsim Sha Tsui, Kowloon, Hong Kong ("we", "us"). For any privacy question or request, email .
Our two roles
- Our own customers. For merchants who buy or install Native Pledge Manager, and for visitors of this website, we decide how their information is used (we are the data controller / data user).
- Our merchants' backers and customers. When a merchant uses the Shopify app or the plugin to run a pledge manager, the backer and customer information belongs to that merchant. We process it only on the merchant's behalf and on their instructions (we are a data processor). Backers should read the merchant's own privacy policy and contact the merchant first. Our Data Processing Addendum sets out these terms.
Information we collect from merchants and website visitors
- Waitlist and contact messages: the email address and message you send us.
- WordPress plugin licenses: your name, email address, order and license details, and the site address and license status your site sends when it validates a license or checks for updates.
- Shopify app installation: your store's Shopify domain and name, the store's plan type (to tell a development store from a live one), an access token Shopify issues to the app (stored encrypted), the Shopify user id of staff who make changes in the app, and your campaign purchases made through Shopify's billing.
- Support: what you tell us when you contact support.
The website does not use advertising or analytics cookies. It uses only what is needed for it to work.
Information the Shopify app processes for merchants
To run a pledge manager, the Shopify app stores and processes, on the merchant's behalf:
- Backer records the merchant imports from a crowdfunding platform (for example a Kickstarter CSV): name, email address, backer number or id, pledge amount, reward, pledge status and country.
- What backers enter in the pledge manager: survey answers, delivery address and phone number, and the add-ons they choose.
- Shopify customer and order details needed to connect a pledge to the backer's store account: the Shopify customer id and email address, store credit granted for the pledge, and the ids, totals and status of orders placed through the pledge manager.
- Records of what happened: an activity log for each campaign (imports, changes, credit, emails sent). Email logs record that a message was sent, never its content or the address.
The app does not collect payment card details. Payments are taken by Shopify's checkout.
How we use information
- To provide the plugin and the Shopify app, including importing backers, matching them to store accounts, granting pledge credit, applying campaign prices, address collection and fulfilment exports.
- To send emails the merchant's campaign needs: pledge links, address confirmations, address review notices and shipment updates. Shipment delay emails are sent only when the merchant confirms them.
- To process purchases, validate licenses, deliver updates, and answer support requests.
- To keep the service secure and to meet legal obligations.
We do not sell personal information, use it for advertising, or use backer data for any purpose of our own.
Service providers
We use these providers to run the service. Each only receives what it needs for the task listed.
| Provider | What it does for us | Location |
|---|---|---|
| Shopify Inc. and its affiliates | The platform the Shopify app runs on: app installation, billing, store data the app reads and writes | Global (Shopify's own infrastructure) |
| Hetzner Online GmbH | Hosting of the Shopify app server and its database | United States (Hillsboro, Oregon) |
| PostShiba | Sending the app's transactional emails to backers (address confirmations, address review notices, shipment updates, pledge links) | See PostShiba's own documentation |
| Cloudflare, Inc. | Delivery and protection of the nativepledgemanager.com website and license service (not the Shopify app's backer data) | Global |
International transfers
Our servers are in the United States, and we operate from Hong Kong. Information may therefore be processed outside the country where you or the merchant are located. Where the law requires it (for example for data from the EU or UK), transfers are covered by the safeguards in our Data Processing Addendum, including standard contractual clauses.
How long we keep information
- Shopify app data is kept while the app is installed. When a merchant uninstalls the app, Shopify asks us to delete the store's data about 48 hours later, and we delete it then. Server backups that may still contain it are removed within 30 days.
- When a merchant or Shopify asks us to delete a particular customer's data, we delete or anonymise that customer's personal information in the app.
- License, purchase and support records are kept as long as needed to administer your license and to meet accounting and legal obligations.
Security
All connections use encryption (HTTPS/TLS). Shopify access tokens are stored encrypted. Access to servers and data is limited to the people who operate the service, and only as needed. Every webhook from Shopify is verified before it is used. No method is perfectly secure, but we will tell affected merchants without undue delay if we become aware of a breach affecting their data.
Your rights
Depending on where you live (for example under Hong Kong's Personal Data (Privacy) Ordinance, the GDPR, the UK GDPR or California law), you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict its use.
- Merchants and website visitors: email . We reply within 30 days.
- Backers and store customers: please contact the store you pledged with or bought from. They control your data and can ask us to access or delete it, which Shopify passes on to us automatically. If you contact us directly, we will forward your request to the right merchant.
You may also complain to your local data protection authority (in Hong Kong, the Office of the Privacy Commissioner for Personal Data).
Children
The service is meant for businesses and is not directed at children.
Changes to this policy
We may update this policy. We will change the effective date above and, for material changes, tell merchants through the app or by email.
Contact
Deewang Ltd, Suite A, 6/F, Ritz Plaza, 122 Austin Road, Tsim Sha Tsui, Kowloon, Hong Kong. Email: .