Refund Policy

Effective date: October 23, 2026

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Shopify app campaign purchases

Unused purchase: if you bought a campaign but have not created a campaign with it yet, you can ask for a full refund within 30 days of the purchase.
Used purchase: once a campaign has been created with a purchase, the purchase is not refundable, because the campaign and its Sandbox stay available to you for the life of the campaign.
Our fault: if a problem on our side stops you from using a campaign you bought and we cannot fix it within a reasonable time, we will refund that purchase.
How refunds are paid: campaign purchases are billed through Shopify, so refunds are issued through Shopify as an app credit or refund on your Shopify bill. A refunded campaign purchase that was not yet used is cancelled in the app.
Test charges on development stores take no money and need no refund.

You can ask for a full refund within 30 days of purchase if the license has not been used to import a campaign on a production site.
A confirmed refund or chargeback revokes the license. Revocation blocks new campaign changes and purchases, and keeps your campaign views and exports available. See License & Updates.

Email with your store's Shopify domain or your license details, and the purchase you want refunded. We reply within 2 business days.

This policy does not take away any rights you have under the law that applies to you.

Deewang Ltd, Suite A, 6/F, Ritz Plaza, 122 Austin Road, Tsim Sha Tsui, Kowloon, Hong Kong. Email: .